Question 1

What is CUSTOMER.IO BASIC PLAN charge on my credit card?

Accepted Answer

The CUSTOMER.IO BASIC PLAN charge is from Customer.io. A CUSTOMER.IO BASIC PLAN charge on your credit card is from Customer.io, a marketing automation platform used to send targeted emails, push notifications, and SMS messages. This is a recurring subscription charge that varies monthly based on how many customer profiles and messages your account uses.

Question 2

How do I cancel Customer.io?

Accepted Answer

To cancel Customer.io, visit their website at customer.io or call 646-820-9503. Log into your account to manage your subscription or service.

Question 3

How do I dispute a Customer.io charge?

Accepted Answer

First, contact Customer.io directly at 646-820-9503. If unresolved, file a dispute with your credit card company. You can also use BillRinse to scan all your statements for hidden fees and unauthorized charges.